Advertised Positions

• 1 fixed term part time position - 2 - 3 days per week
• Monday, Tuesday and every Second Wednesday
• Salary from $ 69,017.98 (pro rata) + Superannuation
• Based in the vibrant Glen Waverley precinct 
• Closing date 26 September 2024

An experienced Customer Service officers are sought to support the City of Monash Maternal Child health and Immunisation Service.

The Monash Maternal Child Health and Immunisation service (MCH) is situated within the Children Youth and Family Services department. This department has a strong focus on supporting infants, children and families offering innovative service delivery models to meet the needs of a contemporary community. Our customer service officers provide exemplary customer service both over the phone and in person, contributing to the effective delivery of essential services to our vibrant community.

About You:

We are seeking candidates who:

• Provide exemplary customer service both over the phone and in person being able to work within a culturally diverse community
• Manage customer service tasks including overseeing appointment schedules for a range of service
• Are able to multitask and ensure the smooth operations of the service, working collaboratively as a team
• Highly motivated, task orientated, flexible and agile, with demonstrated ability to work in a face paced, dynamic service where customer service is a key priority

Skills and Experience

Key skills included

• Demonstrated experience in counter and telephone customer service with excellent people skills and communication skills
• Strong Customer service focus and understanding of working with a diverse community
• Experience in office administration within a Health, community service and/or local government environment
• Excellent computer literacy skills including MS Office including experience with maintaining databases, and collating reports will be advantageous
• multi-tasking - managing phone calls and data entry simultaneously 
• Identify business improvements across MCH and Immunisation programs, providing timely feedback to the Team Leaders, Coordinator or Manager Children, Youth and Family Services
• Curious, collaborative & enthusiastic approach to customer service and community

Requirement of the position

• Certificate or Diploma in Health Administration or Business Experience in office administration
• Previous experience working within a high-volume health service, community service and/or local government environment
• Experience working within an Immunisation service or Maternal Child Health service
• valid Driver’s license and use of own car
• Working with children’s check
• National Criminal History Check

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity

Please submit your resume along with a cover letter. Applications are currently open, with a closing date of Thursday 26th September  2024 11.55pm.

For further information please contact Laura Page, Coordinator Maternal Child Health & Immunisation, on 0481 903 309 or at mchcoordinator@monash.vic.gov.au 

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email recruitment@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.